By L.J. Porter and S.J. Tanner (Eds.)
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Additional resources for Assessing Business Excellence. A guide to business excellence and self-assessment
Fifty-six per cent of survey respondents were current users of the EFQM Excellence Model®. The majority of non-users said they were using other approaches, or that the EFQM Excellence Model© was not part of their strategy For half of the organizations, implementation costs were believed to be below £20 000 – including staff time, training, consultancy and material costs. The effectiveness of the EFQM Excellence Model ® in the UK public sector The effectiveness of the EFQM Excellence Model® was examined in terms of its ‘fit’ with other quality tools.
And Keim, G. D. (2001). Shareholder value, stakeholder management, and social issues: what’s the bottom line? Strategic Management Journal, 22, 125–39. NIST (2002). Baldrige Winners Beat the S&P 500 for the Eighth Year. gov). Oakland, J. S. (1999). Winning performance through business excellence. Credit Control, 20(7), 25–31. Pannirselvam, G. P. and Ferguson, L. A. (2001). A study of the relationships between Baldrige categories. International Journal of Quality and Reliability Management, 18(1), 14–34.
6 NIST share price performance of Baldrige winners There have been many studies on the share price performance of Baldrige winners. The original work was conducted by Helton (1995), and this was an important study because a couple of the early Baldrige winners actually ran into financial difficulty within a few years of winning the award, and this was not a good advertisement for the process. Such was the impact of Helton’s work that each year the National Institute for Standards and Technology, which manages the Baldridge Awards, releases updated figures to reflect the latest data.